Return and Refund Policy

Your satisfaction is important to us. Please read our return policy carefully.

Return Eligibility

Products may be returned if they:

• Are unused and in their original condition.
• Include original packaging, tags, and accessories.
• Are not damaged due to customer misuse.
• Meet the conditions listed below.

Return Window

Returns are accepted within Return 14 Days from the date of delivery.

Non-Returnable Items

The following items are generally not eligible for return unless defective or damaged:

• Personal care products
• Customized or personalized products
• Gift cards
• Perishable goods
• Digital products (if applicable)

Refund Process

After receiving and inspecting your returned item:

• Approved refunds will be processed to the original payment method.
• Refunds are typically completed within 5–7 business days, depending on your payment provider.

Exchanges

If you receive the wrong size, wrong product, or a defective item, we may offer an exchange subject to product availability.

Damaged or Defective Products

If your order arrives damaged or defective:

• Contact us within 48 hours of delivery.
• Include your order number and clear photos of the product and packaging.
• We will review your request and provide an appropriate resolution.

Return Shipping Costs

• If the return is due to our error (wrong or defective item), we will bear the return shipping cost.
• For all other eligible returns, the customer may be responsible for return shipping charges unless stated otherwise.

Contact Us

For returns or refund assistance:

Store: Shoplix

Email: sipreet89@gmail.com

Location: Tarn Taran, Punjab